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International Patients Services

Traveling to the UAE for your care​

Our International Patients Services team understands and appreciates the difficulty of navigating healthcare outside of one's own country, and we are fully devoted to assisting you and your family through the whole patient journey while providing the UAE's renowned hospitality.

Comprehensive and personalized coordination services

From your first contact with Imperial College of London Diabetes Centre, to your return home, you will be assigned a personal ambassador to assist you on your health journey and achieve the best possible outcome through:

  • Planning your treatment, including cost estimation, payment facilitation and financial counseling
  • Scheduling your appointment
  • Planning your travel, including visa requirements
  • Coordinating with the medical team during referral, treatment and discharge
  • Coordinating your follow up appointments and after care services

On-demand patient concierge services

To make our patients and their families’ journey more comfortable and convenient, we offer on demand customizable concierge services to take burdensome arrangements off your plate and let you focus on your care. Our concierge services include but are not limited to:

  • Hotel Booking/Accommodation
  • Guidance on the process for submitting visa application
  • Airport Assistance
  • Concierge Medicine
  • Leisure, Tourism and Cultural Information
  • Transportation between Hotel and Hospital
  • Interpretation Services

Our Specialties

Imperial College of London Diabetes Centre offers a comprehensive range of diabetes and related services. Patients from all over the world come to us to receive the full spectrum of care all in one place including:

  • Diabetes
  • Endocrinology
  • Kidney Health Services
  • Obesity & Bariatrics

Learn more about our specialties and other services.

Global Healthcare Accreditation (GHA)

In 2024, M42 achieved the prestigious Global Healthcare Accreditation (GHA) Certification for Excellence in Medical Travel Patient Experience from the United States for its pioneering approach. With an outstanding overall score of 91 percent, this certification reaffirms M42's commitment to delivering exceptional care and support to international patients throughout their journey. M42 now joins the elite ranks of globally recognized healthcare providers by securing the GHA Medical Travel Patient Experience Certification, marking a significant milestone in advancing the region's medical tourism sector.

Request an Appointment​

To request an appointment or inquire about a care plan please complete the online form and our International Patients Ambassador will give you a call back to assist you with your inquiry. You can also call us at 8006969 or +971 2 419 4866

For More Queries

If you have additional questions after completing the online patient inquiry form, you may call our toll free number on 8006969 (if inside the UAE) or +971 2 419 4866 (if outside the UAE) or email us at internationalpatients@m42.ae and one of our International Patients ambassadors will get in touch soon.

International Patient Stories

  • Our First International Patient - Filipe Almeida from Portugal

    Throwback to when we welcomed our first international patient through bookdialysis.com. Filipe, from Portugal, visited Imperial College London Diabetes Centre for his dialysis treatment during his Abu Dhabi trip. Watch as he shares his remarkable story.

  • A Global Journey of Care: Mr. Nayef Bohamad's Dialysis Story in Abu Dhabi

    We are proud and honored to share the journey of Mr. Nayef Bohamad from Kuwait, our international dialysis patient at Imperial College London Diabetes Centre in Abu Dhabi, thanks to BookDialysis.com. Our commitment to providing world-class care extends to patients from all over the globe, ensuring comfort, compassion, and quality treatment every step of the way.

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