Privacy Policy

This website and portal (“Website’’) is operated by Imperial College London Diabetes Centre (“ICLDC”). By visiting this website, you agree to the practices stated in this privacy policy (“Policy”). By accessing the Website or using any of the features of the Website, you consent to this Policy.

Please read this Policy carefully to understand how we collect and process information that you provide to us or which we collect from you via this Website.

Information we may collect from you

There are two types of information that we may collect and process when you visit this Website:

(i)Information you give to us: These include your name, address, email address, phone number and other information that you provide when you are filling in forms on this Website, corresponding with us or participating in social media.

We respect the right to privacy of all visitors to the ICLDC website and do not collect information that would personally identify you unless you choose to provide it. The personal information that you submit, such as on the appointment request form, is shared only with such individuals in ICLDC, its affiliates and authorized third-parties on a need to know basis in order to respond to your queries or request.

Information that you send to us via the online forms on our Website may be shared with a patient experience representative, medical expert or caregiver that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.

(ii)Information we collect about you automatically:

• Technical information: Including the Internet Protocol address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit: Including clickstream to, through and from our site (including date and time), information you viewed, search terms, page response times, download errors and length of visits.

Collection of information from minors

Except as otherwise indicated, we do not knowingly or intentionally collect personal information from children under 18 (Gregorian) years of age. The content of our Website is directed at adults. If you are under the age of 18, please consult a parent or guardian for help in using this website.

Use of Cookies

We collect information about visitors to our website using "cookies". A cookie is a small file of letters and numbers that we store on your browser or hard drive. Cookies contain information that is transferred to your hard drive. We use this technology to recognize a repeat visitor and offer the visitor a set of services or information

requested in a previous visit to our Website. We use session cookies to track a visitor's path through our Website during a visit, to help us understand how people use our Website.

How we use the information we collect

We use the information we collect to provide you with information and services that you request from us, to provide you with information about our services we feel may interest you and to ensure that our Website content is presented in the most effective manner for you. We also use this information for marketing and advertising our services, conducting research and analysis, communicating things like special events and surveys and for operating, evaluating and improving our business.

Your Information is also used to administer our website, for quality assurance, research, education and improving our internal operations including but not limited to troubleshooting, data analysis, testing, statistical purposes and security purposes and to measure or understand the effectiveness of advertising we serve to you and others. Your information may also be used where necessary for legitimate purposes, and to meet statutory obligations, including sharing such information with the Department of Health or any other regulatory body (including their authorized agents) and any relevant government authority in the Emirate of Abu Dhabi or UAE and (d) third party business affiliates within and outside the UAE solely for the purposes of either (i) assessing ICLDC’s clinical performance or (ii) ICLDC patient satisfaction.

Social Media

Users of social media (e.g., Facebook, Twitter, LinkedIn, Instagram etc.) shall be respectful of the larger community by complying with the terms and policies of each social media platform when accessing or interacting with ICLDC or other users on ICLDC’s social media channels.

Users are encouraged to contribute comments that are respectful and for further discussion on our social media channels, but shall avoid making comments that might be considered confrontational, offensive, discriminatory, profane, off-topic, spam (i.e. unsolicited promotion of a third-party business)and fake.

ICLDC reserves the right to remove comments or content on our social media channels that fit into any one of the above categories, or for any other reason, to preserve the integrity of its social media channels. We may block further posting on our social media channels by any individual who violates this Policy and the applicable laws and regulations and reserve our right to take necessary legal action against such individual.

Any comments or content posted by other users do not reflect ICLDC’s opinion in any way.

ICLDC Mobile Application

Please click here to view the privacy policy pertaining to the ICLDC Mobile Application.

Notification of Changes to this Privacy Policy

ICLDC reserves the right to change and amend the terms of this Policy and make the new policy provisions effective for all protected information maintained by ICLDC. It is advisable to check the Policy on a regular basis for any changes.

How to contact us

You can contact us about this Privacy Policy via email or telephone as follows:

Email info@icldc.ae

T: 800 ICLDC (42532)